Электронные книги

Жанры
Реклама
Последние комментарии
От партнёров
Облако тегов

БизнесPerfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
Название:Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
Автор:Robert Bacal
Издательство:McGraw-Hill
ISBN:0071745068
Дата издания:2010-11-10
Страниц:256
Язык:Английский
Формат:PDF
Размер:1.00 MB

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:
Defusing bad situations before they get worse
Handling complaints patiently and professionally
Satisfying customers and increasing sales
Building long-term relationships with important customers





Нажмите для скачивания 0071745068.pdf!0071745068.pdf
Размер: 1.05 Mb(cкачиваний: 0)



Похожие книги

Информация

Посетители, находящиеся в группе Гости, не могут оставлять комментарии к данной публикации.


  • Valid XHTML 1.0 Transitional